Import fees including customs, import tariffs, VAT, and other international fees associated with your order may be charged by customs or other agencies once your order reaches your country's border.
We declare the value of our product at our direct replacement cost so this amount is usually very low when compared to customs declaration minimums.
We cannot predict when a customer's customs department will flag an order and request import taxes to be paid because they do not believe the value of the product to be what we've provided them. Other times, if you order a lot of product from other countries, your customs department may flag you and inspect your packages more rigorously, thus your address or name may cause red flags to be raised.
So, unfortunately, we do not cover these fees and this is the responsibility of the customer. We can attempt a reshipment after your order is returned to us. But it would be best to try shipping to a different person or address if you can do so.
